First Contact Practitioner role

First Contact Physiotherapist (FCP)

You can now book a consultation with the specialist musculoskeletal physiotherapist at your GP practice for muscle, bone or joint problems as an alternative to a GP. The reception staff can discuss and book your appointment.

Who is the First Contact Physiotherapist (FCP)?

The FCP is a physiotherapist who is an expert and has specialised in the assessment and management of musculoskeletal conditions. They have additional qualifications and training to work in this position.

What can the First Contact Physiotherapist (FCP) do for me?

The FCP can:

–      Assess you and diagnose your problem

–      Provide expert advice on how to manage your condition

–      Offer injection therapy where appropriate

–      When clinically indicated, arrange onward referral for:

  • Investigations (such as blood tests, X-rays or MRI scans)
  • Physiotherapy treatment
  • Consultant opinion

What could I see the First Contact Physiotherapist (FCP) for?

  • All soft tissue injuries, sprains, strains or sports injuries
  • Arthritis – of any joint
  • Possible problems with muscles, ligaments, tendons or bone (tennis elbow, carpal tunnel syndrome, ankle sprains)
  • Spinal pain including lower back pain, mid-back pain and neck pain
  • Other spine related problems such as sciatica

What shouldn’t I see the First Contact Physiotherapist (FCP) for?

  • If you are feeling unwell
  • If you are under 16 years of age
  • For medical management of rheumatoid conditions
  • For women’s health, antenatal and post-natal problems
  • For medication reviews
  • For neurological and respiratory conditions
  • For headaches
  • For a mental health crises


TFL face coverings exemption

TFL face covering exemption

Since 15 June it has been mandatory for passengers over the age of 11 to wear face coverings on public transport in London, as well as in private hire vehicles.
This has resulted in some patients approaching GP practices asking for doctor’s notes to exempt them from the requirement on health grounds, for example if they have asthma. These patients do not need a note from their GP, they should print out the exemption card provided below.
TFL have listed a number of ‘reasonable excuses’ for not wearing a face covering, specifically:

Where a person cannot put on, wear, or remove a face covering because of a physical or mental illness or impairment or disability (within the meaning of section 6 of the Equality Act 2010), or without severe distress.
Where a person is providing a lip-reading service to a person they are travelling with.
Where a person removes their face covering to avoid harm or injury, or the risk of harm or injury, to themselves or others.
Where a person is travelling to avoid injury, or to escape a risk of harm, and does not have a face covering with them.
If it is reasonably necessary for a person to eat and drink, and the person removes their face covering to eat or drink.
Where a person is required to remove the face covering by a police constable (including a British Transport Police officer) or another authorised person.

TFL have instructed passengers who believe they are exempt from wearing a face covering for a reason on the above list, to print out one of these exemption cards and display it on their clothing or possibly on a lanyard. It is also acceptable to display it on a mobile phone if you do not have a printer.
Passengers with neither a smartphone or printer should call TFL on 0343 222 1234 and arrange to have a card printed and sent to them.

Print at home face coverings exemption card:

face-covering-exemption-card PDF

Childhood immunisations – do not delay!

Please see below a useful video on importance of childhood vaccinations: during the pandemic:


PLT – Practice Closed For Training

On a number of days throughout the year the practice is closed for staff training.

We will be closed for Protected Learning Time on:

Thursday 30/01/2020 from 12.30pm.

There will be no GP’s available in the afternoon. Patients are reminded to collect and/or request prescriptions  in the morning.

Whilst the practice is closed please call 111 if you are unable to wait until the morning.



NHS Business Services Authority Collaboration

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions.

The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of
our clinical team will contact these patients soon to explain the benefits of this service.

NEW Walk-in and Wait Surgery

                       Practice Appointments

The Practice will be piloting a walk in and wait surgery that will take place on Monday & Friday mornings only between 8.30am and 10.30am.

From Monday the 1st July you will be able to arrive at the practice anytime between 8.30am and 10.30am and be seen that morning by one of the GP’s, Nurse Practitioner or Pharmacist, depending on your need.

We will not be able to accommodate requests to see a particular clinician at the walk in and wait surgery but you will still be able to pre-book an appointment at any other time during the week with the clinician of your choice.

The walk in and wait surgery will be fully evaluated at the end of September by the Practice and Patient Participation Group and we will communicate the results, via email, the practice website and in the surgery.


If the practice does not currently have your email address or you have a new email address please notify reception so that we can update your details.

PRACTICE CLOSED FOR TRAINING -Thursday 3rd October 2019

Please be aware the practice will be closed for staff training on:

Thursday 3rd October 2019 from 12:30pm  

Patients are reminded to collect prescriptions  in the morning and call 111 whilst the practice is closed if you cannot wait until the following day.

We will reopen the following day at 8:00am