Appointments
Information detailing the options available to you
The Practice offers a variety of appointments with highly skilled clinicians who can help with your care. These include:
Therefore, our trained reception staff will ask you for a nature of your illness and offer you an appointment with the most appropriate clinician.
This allows us to free up more doctors appointments for the patients who need them the most.
On the 3rd July 2023 our appointment system will be changing.
This is to reflect the new NHS GP contract changes stating that patients should be offered an assessment of need, or signposted to an appropriate service, at first contact with the practice.
In order to meet our high appointment demands and to ensure all patients who need to consult with a GP can get an appointment with one, our reception team will:
Other important changes:
AccurX Patient Triage can be used to obtain medical advice or to request some documents such as sick notes and fitness for work certificates.
Please be aware, your request may result in the GP deciding that you need to be seen at the surgery.
To get started click here: AccurX Patient Triage
Telephone consultations can be booked in person, by telephone or online via Patient Access (see below).
You may wish to book a telephone consultation if you feel that you do not need a face to face appointment or if you cannot get to the surgery. Enquiries about results can also be dealt with over the telephone.
You will be given a time when the doctor will ring you. Please be aware that the doctor will try to ring you at this time but s/he may have to ring you later or possibly earlier.
To book appointments online you must be registered with Patient Access or another online appointment booking system used by the practice. You will need to come to the surgery with your ID and obtain a user number and a registration code in order to set up your account.
Urgent same day telephone appointments can be booked in by calling reception or online via Patient Access (see below).
If there are no appointments available and you need urgent assistance you will be placed on the duty doctor list and s/he will call you to assess the situation. If s/he feels that you need to be seen that day arrangements will be made for you to attend the surgery.
Your choice of doctor will be more limited as it will depend on who is on duty and who has appointments available.
This is a clinic for young people aged 13 to 19 years old.
Dr Lamb offers telephone consultations as well as face to face appointments as a part of this clinic.
Please call us to book an appointment as these appointments are in high demand.
Our standard face to face appointment with a regular doctor is now 15 minutes long but some clinics and procedures are allocated more time if they require it.
Follow up consultations and telephone calls are 10min each.
Home Visits are for people who are seriously ill and cannot get to the surgery. The Patient Information page explains when a doctor will visit you at home.
If the surgery is closed and there is a medical emergency or someone’s life might be at risk you should call 999 or go to the Accident and Emergency Department of the nearest hospital.
In other cases you should call the out of hours service on 111. The Patient Information page explains how this service can help you.
Wherever possible we try to accommodate your choice of doctor but this is dependent on when s/he is on duty and whether s/he has appointments available.
If you wish to see a particular doctor it is advisable to book in advance. All the doctors have access to your medical records and can therefore assist you even if your usual doctor is unavailable.
All nurse appointments are bookable in advance, usually up to a month prior to the appointment date. As these appointments can get booked up quite quickly we recommend that you plan in advance if you want some choice when booking.
These appointments can only be booked in person or by telephone as the receptionist needs to know what your appointment is for so that s/he can book an appointment of the appropriate length. The standard appointment is 15 minutes long but your appointment may be longer depending on what your appointment is for.
The Services page lists the services which our nurses are able to provide at the surgery.
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