Our Online Consultation Service is Changing!!

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Accurx Patient Triage is replacing  our eConsult service  on 25-03-24. eConsult will no longer be available from 22-03-24 at 6:30pm and you will be able to submit any online request via Accurx Patient Triage. The link to this will be on our practice website from Monday 25th March .

You can access the form HERE

Please read the information below.

Accurx is the new way to contact your practice online which helps you access the help and advice you need at the right time, in the right place, with the right person.

If you have not yet registered with NHS app, please do so aside from contacting our practice, you would be also able to order repeat prescriptions, view your GP (General Practice) records and test results, quickly check symptoms, view, cancel or book GP appointments.

How it works.

If you have a non-urgent healthcare concern or need to contact the Practice for any medical or admin reason, click on the online via our website. Fill out the online form, which will then be reviewed and processed by our healthcare professionals to decide the right care for you.

Please see link to a video below of how to submit an online request to our practice: Patient Flash Demo: How to submit a medical request in Patient Triage (youtube.com)

How long is the form? Will it take me a long time?

The form asks for your symptoms, the length of time these have been present or changed, how you would like the surgery to assist you, and how we can contact you once we have reviewed your request.

I do not have a computer or smartphone. How can I fill out a form?

A friend, relative, or carer can complete this form on your behalf. If this is not available to you, please call into the surgery.

Can a friend, relative, or carer do the form for me?

Yes. On the form, there is a box where we ask you if the form is being completed by somebody else. Please note that we will only be able to reply to yourself regarding your care as the patient unless there is confirmed consent on your medical record.

Here are some of the benefits of the new platform:

  • Easy and simple for patients to use.
  • No lengthy triage questions.
  • Allow patients to track their request.
  • Patients can be sent a link to the most appropriate appointment.
  • Options to self-refer to local healthcare services
  • Accessible via NHS app and NHS website
  • No need to create login if you do not want to

Do I need to download anything or have a password?

No. If you do not want to download anything, you do not need to download any application or have a username and password to use this form.

The forms are also accessible on our website

What times of day is the form available?

The form will be available for completion from Monday to Friday 08:00 – 18:30. This is to allow our clinical team to ensure we can review and triage appropriately each day.

If you are requiring urgent medical assistance or have a life-threatening emergency, you will still need to contact the emergency services or visit the hospital

What about my data?

Accurx is approved by NHS England to be used by the GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and we only collect the data that is necessary to allow your GP Practice to provide you with care. For more information, please visit our website and search for Practice Privacy Document.

Practice Closed for Staff Training Thursday 14th March from 12:30pm

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The practice will close at 12:30pm on Thursday 14th March and will reopen at 08:00am on Friday 15th March

For any URGENT reasons which cannot wait while we will be closed for training please call 020 8175 0143, and you will speak to a GP who will assess your problem and arrange appropriate care. For any non-urgent problems please visit our practice website and click on the online consultation link where your query will be dealt with when the practice re-opens.

In a medical emergency, please telephone 999 or for advice, telephone 111

If you have a prearranged appointment at The Well Centre, please enter the lobby and call the intercom for one of their staff members.

Thank you.

Herne Hill Group Practice

No Smoking Day – 13th March 2024

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The 40th anniversary of No Smoking Day, a time for us to unite and offer encouragement and support to those on their quitting journey, is swiftly approaching on 13 March.

There are over 5.3 million adults in England who still smoke, and smoking remains the single largest preventable cause of death in England. In fact, up to two in three smokers will die as a result of long-term smoking.

Almost every minute of every day someone is admitted to hospital in England with a smoking-related disease and in 2022-23, there were an estimated 400,000 hospital admissions in England due to smoking and one in four hospital patients is a smoker. Despite the clear health risks of smoking, it’s estimated that nearly 50 million cigarettes are smoked every day in England – around nine cigarettes a day per smoker.

However, smoking rates have reduced considerably since the first year of No Smoking Day 40 years ago and this year’s No Smoking Day campaign aims to continue this pattern and encourage people to quit by offering free proven NHS resources and advice.

Be part of the change and help build a smokefree generation. For free support to quit smoking, search smokefree.

Reasons to Stop Smoking –

  • Quitting smoking is the best thing you can do for your health.
  • It’s never too late to quit smoking. When you stop smoking, there are almost
    immediate improvements to your health.
  • It’s much easier to stop smoking when you get the right support and there are lots
    of options to choose from.
  • Getting expert support from your local stop smoking services means you’re three
    times as likely to quit for good.
  • Better Health offers a range of free quitting support, including the NHS Quit
    Smoking app, local stop smoking service look-up tool, as well as advice on stop
    smoking aids including information on how vaping can help you quit smoking.
  • Nicotine vapes are one of the most effective stop smoking aids. Almost two-thirds
    of people who use a vape along with support from their local Stop Smoking Service
    successfully quit smoking.
  • On average smokers spend £38.59 a week on tobacco. That means they could have
    around £2,000 more to spend a year by quitting.

Searching ‘smokefree’ or clicking the link below will take you to the NHS Better Health website which includes lots of information about the benefits of quitting and the support available, including a facility to search for your local stop smoking service –

https://www.nhs.uk/better-health/quit-smoking