Information detailing the options available to you
We now offer eConsult to all patients registered at the practice.
Contact your Doctor online for Medical advice, self-help advice information or if you have an administrative request such as a fit note or test result.
You can complete an eConsult anytime of the day including on weekends without any wait or queue. We review every eConsult that comes in and will get back to you within 3 working days, if not sooner, to let you know the best care for you. This may mean that you don’t have to come into the practice. If we think you need an appointment with a GP or nurse then we will book one in for you.
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Patient Access can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Patient Access is a service, supplied by our clinical software supplier Emis, which lets you use the on-line services of our practice. This includes arranging appointments, repeat medication and updating your contact details.
You can view, book and cancel appointments at
• Quick and easy to use
• Avoid busy telephone lines
• Access out of practice hours
• Electronic management of your appointments
Access a list of your repeat medication and request a repeat prescription.
• Minimise your trips to the practice – only one visit is needed to collect the prescription
• Your request is authorised online by the practice, so you know when it’s ready to collect
• Avoid queues and busy telephone lines.
You can update your address and contact details online. Changes made through this service are then approved by practice staff.
Patient Access contains links to www.Patient.co.uk, a trusted comprehensive source of GP-authored health information leaflets for patients.
The free Patient Access app provides greater
convenience for patients who are away from a
desktop PC or laptop, with access to a
Download at patient.co.uk/accessapp
*Available on the Android and iOS platforms.
All data contained within Patient Access is protected using the highest standard internet security so you can be sure all your personal information is safe and secure.
Read our Terms and Conditions.
Bring one form of photographic identity (passport/driving licence) to reception, where you will then be given your registration letter.
*Please note from our Terms and Conditions, that this service is only available to patients age 16 years or over and you cannot register on the behalf of other patients.*
Follow the instructions on the registration letter to complete your registration. Remember to make a note of your User ID.
*If you encounter any error messages during this process, you will need to contact reception who can generate a new letter for you. With the new letter you will need to follow the whole registration process again*
Once you have completed the above steps you can then sign into Patient Access. Click here to sign in. You will need to enter the following information, on the right side of the page, each time you use the service:
Am I eligible to book appointments online?
You must be a fully registered patient, age 16 years or older and provide photographic identification to qualify for use of this service. You cannot register for this service on the behalf of other patients.
How do I sign up?
Follow our “How to register for Patient Access” steps above
What are the terms and conditions?
By using this service you agree to our terms and conditions, which can be found here.
After I have entered my surname and DOB, I receive an error message
When you enter your Surname and DOB, it needs to match exactly what we have on our records. Your surname should match exactly what is printed at the top of the registration letter. If you continue to encounter the same error, please contact the practice.
Why do I get the message ‘Herne Hill Group Practice does not offer online registration for Patient Access at the moment’?
You can only register for Patient Access after you have received your registration letter from reception. Please see the page How to sign up.
Why can I only book one appointment at a time?
You can currently only request one appointment at a time. If you require more than one appointment, please contact the practice as normal.
Why can I not see any appointments available?
If you are unable to see any available appointments, this means there are currently no appointments available. Only advance appointments are available, if you require an on-the-day appointment please contact the practice as normal.
Can I cancel my appointment online?
Yes, just log into Patient Access and cancel the specific appointment.
Why can I not request X medication?
Patient Access lists only your current repeat medications. If what you wish to request is not listed you will need to speak to a Doctor.
I have forgotten my sign in details
Please see the Patient Access knowledge base for any further questions you may have.